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Privacy Policy

At Clama Retreats, your privacy is a top priority. This Privacy Policy explains how we collect, use, and protect your personal data in compliance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”).

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1. Who We Are

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Clama Retreats is a luxury short-term rental company operating in Cascais and Lisbon, Portugal. We provide bespoke hospitality services for both guests and property owners.

 

For GDPR purposes, Clama Retreats is the Data Controller of your personal information.

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2. What Personal Data We Collect

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We may collect the following categories of personal data:

 

  • Contact Information: Full name, email address, phone number

  • Booking Details: Check-in/check-out dates, property preferences, special requests

  • Payment Information: (processed securely via third-party services)

  • Marketing Preferences: Communication opt-ins, feedback, and preferences

  • Property Owner Details: Identity, property location, rental income range

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We do not knowingly collect data from individuals under 18 years of age.

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3. How We Use Your Data

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We use your data for the following purposes:

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  • To process bookings and manage rental services

  • To communicate with guests and property owners

  • To comply with legal obligations (e.g., SEF registration)

  • To send relevant marketing communications (only with consent)

  • To improve user experience and personalize our services

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4. Legal Basis for Processing

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We process your data under the following lawful bases:

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  • Contractual Necessity – to perform the service you’ve requested

  • Legal Obligation – e.g., compliance with local rental regulations

  • Legitimate Interest – e.g., improving services, fraud prevention

  • Consent – for marketing communications or optional data use

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5. Data Sharing

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We may share your personal data with:

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  • Property owners (for booking coordination)

  • Professional service providers (e.g., cleaning, maintenance)

  • Payment processors and booking platforms (e.g., Airbnb, Stripe)

  • Legal authorities, when required by law

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6. Data Storage and Retention

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Your data is stored securely within the European Economic Area (EEA) and retained only for as long as necessary for legal or business purposes (usually no more than 5 years, unless legally required).

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7. Your Rights Under GDPR

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You have the right to:

 

  • Access your data

  • Request rectification or deletion

  • Restrict or object to processing

  • Withdraw consent at any time (where applicable)

  • Request data portability

  • Lodge a complaint with a supervisory authority (CNPD – www.cnpd.pt)

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8. Cookies and Analytics

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Our website may use cookies for basic analytics and functionality. You will be asked to accept or manage cookie preferences upon visiting.

 

9. Contact Us

 

If you have any questions or wish to exercise your rights:

 

Clama Retreats

Email: info@clamaretreats.com

Phone: +351 934 352 121

Location: Cascais & Lisbon, Portugal

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